If you’re not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar.

The item should be unused, in its original packaging and in the same condition that was received in. The item need to have the receipt or proof of purchase.

You can return a product for up to 15 days from the date purchased.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us js@jozishoes.co.za